Privacy Policy

Privacy Notice - Effective Date: October 1, 2023 .

This Privacy Notice (sometimes known as a Privacy Policy or Privacy Statement under varying data protection regimes) informs You of how AKYLADE, LLC (“AKYLADE,” “We,” “Our,” or “Us”) collects, uses, and shares personal information that You may provide on AKYLADE's website and any of its products or services. It also describes the choices available to You regarding Our use of Your Personal Information and how You can access and update this information. This Policy does not apply to the practices of companies that We do not own or control, or to individuals that We do not employ or manage.

Acceptance of this Privacy Policy .

You acknowledge that You have read this Privacy Policy and agree to all its terms and conditions. By using the Website and AKYLADE's Services you agree to be bound by this Privacy Policy. If You do not agree to abide by the terms of this Privacy Policy, You are not authorized to use or access the Website or AKYLADE's Services.

Types Of Information We Collect .

The following provides examples of the type of information that We collect from You and how We use that information.

ContextTypes of DataPrimary Purpose for Collection and Use of Data
Account Registration or Membership Application We collect Your name, contact information, and professional information such as Your company or industry upon account creation as well as credit card information and banking information. We also collect information relating to the actions that You perform while logged into Your account. We have a legitimate interest in providing account related functionalities to Our users. Accounts can be used to save Your preferences and transaction history and to pay for AKYLADE Services.
Certification and Learning We collect attendance records and learning information, as well as the information You enter on exams (which may include video of You and Your surroundings if You select the online testing option), customer service interactions, and any certification verification requests that You have made. We have a legitimate interest in ensuring that Our certification and learning standards are met.
Cookies and First Party Tracking We use cookies. “Cookies” are small pieces of information that a website sends to a computer's hard drive while a web site is viewed. We have a legitimate interest in making Our websites operate effectively and efficiently.
Cookies and Third-Party Tracking We participate in behavior-based advertising, which means that a third party uses technology (e.g., a cookie) to collect information about Your use of Our websites so that it can provide advertising about products and services tailored to Your interests on Our websites or on other websites. We have a legitimate interest in engaging in behavior-based advertising and capturing website analytics. Users may opt out of third-party cookies when accessing the site.
Demographic Information We sometimes collect demographic information. We have a legitimate interest in understanding Our users and providing tailored services.
Email Interconnectivity If You receive email from Us, We use certain tools to capture data related to when You open Our message, click on any links or banners it contains, and make purchases. We have a legitimate interest in understanding how You interact with Our communications to You.
Feedback/Support If You provide Us feedback or contact Us for support, We will collect Your name and e-mail address, as well as any other content that You send, so that We can reply. We have a legitimate interest in receiving, and acting upon Your feedback or issues.
Mailing List When You register for one of Our email lists, We collect Your email address and/or postal address. We share information about Our events, products, and services with individuals that consent to receive such information. We also have a legitimate interest in sharing information about Our products or services.
Mobile Devices We collect information from Your mobile device such as unique identifying information broadcast from Your device and location when visiting Our websites or using Our application. We have a legitimate interest in identifying unique visitors, and in understanding how users interact with Us on their mobile devices.
Partner Promotion We collect information that You provide as part of a co-branded promotion with another company. We may also have service providers collect information on Our or Our partners' behalf. We have a legitimate interest in fulfilling Our promotions.
Surveys and Member Portals When You participate in a survey or contribute within member portals, We collect information that You provide through the survey or portal post. If the survey or portal is provided by a third-party service provider, the third party's privacy policy applies to the collection, use, and disclosure of Your information. We have a legitimate interest in understanding Your opinions and collecting information relevant to Our organization and services.
Website interactions We use technology to monitor how You interact with Our website. This may include which links You click on, or information that You type into Our online forms. This may also include information about Your device or browser. We have a legitimate interest in understanding how You interact with Our website to better improve it, and to understand Your preferences and interests in order to select offerings that You might find most useful. We also have a legitimate interest in detecting and preventing fraud or other security incidents.
Web logs We collect information, including Your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors. We have a legitimate interest in monitoring Our networks and the visitors to Our websites. Among other things, it helps Us understand which of Our services is the most popular.

In addition to the information that We directly collect from You, We may also receive information about You from other sources, including third parties, Our affiliates, or publicly available sources. For example, We may receive information on graduates from a university or an employer.

Use And Processing Of Information.

In addition to the purposes and uses described above, We use information in the following ways:

  • To identify You when You visit Our websites.
  • To track Your progress through Our certification programs.
  • To verify Your certifications when requested by You or a third party.
  • To provide training and services or to process returns.
  • To improve AKYLADE Services and product offerings.
  • To conduct analytics.
  • To respond to inquiries related to support, sales, or other requests.
  • To send marketing and promotional materials, including information relating to Our products, services, sales, or promotions.
  • For internal administrative purposes, as well as to manage Our relationships.

Although the sections above describe Our primary purposes in collecting Your information, in many situations We have more than one purpose. If You register for an account or membership, for example, We may collect Your information to perform Our contract with You. We also collect Your information as We have a legitimate interest in maintaining Your information after Your membership concludes so that We can quickly and easily respond to any questions about Your history with the organization. As a result, Our collection and processing of Your information is based in different contexts upon Your consent, Our need to perform a contract, Our obligations under law, and/or Our legitimate interest in maintaining Our programs.

Sharing Of Information.

In addition to the specific situations discussed elsewhere in this policy, We disclose information in the following situations:

  1. Affiliates and Acquisitions. We may share information with Our corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If another company acquires, or plans to acquire, Our company, business, or Our assets, We will also share information with that company, including at the negotiation stage.
  2. Other Disclosures with Your Consent. We may ask if You would like Us to share Your information with other unaffiliated third parties who are not described elsewhere in this policy.
  3. Other Disclosures without Your Consent. We may disclose information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also share Your information in order to establish or exercise Our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of Our policies, or to comply with Your request for the shipment of products to or the provision of services by a third-party intermediary.
  4. Public. Some of Our websites may provide the opportunity to post comments, or reviews, in a public forum. If You decide to submit information on these pages, that information may be publicly available.
  5. Partner Promotion. We may offer contests, sweepstakes, discounts, or other promotions with third party partners. If You decide to enter a contest, sweepstakes, or promotion that is sponsored by a third party partner the information that You provide will be shared with Us and with them. Their use of Your information is not governed by this privacy policy.
  6. Service Providers. We may share Your information with service providers. Among other things, service providers may help Us to administer Our website, conduct surveys, provide technical support, process payments, assist in fulfilling orders, in delivering content and examinations and other materials.
  7. Workforce Partnerships or Exam Sponsors. We may share Your information, such as attendance data, course completion, certification results or other performance related information with any governmental entity, including without limitation any federal, state, local, or municipal governmental entity or private entities which may include, without limitation, any for-profit or non-profit entity, with which AKYLADE or any of its affiliates may have a contractual relationship relating to pre-apprenticeship programs, apprenticeship programs, workforce training, skills development, job placement, and any other professional development (“workforce related programming”). Among other things, Workforce Partners or Exam Sponsors may require Your information to determine interest, eligibility, and/or success of workforce related programming, or to otherwise assist with providing workforce related programming.

Your Choices.

You have the following choices regarding Your personal information:

  1. Access To Your Personal Information. You may request access to Your personal information by contacting Us at the address described below. If required by law, upon request, We will grant You reasonable access to the personal information that We have about You.
  2. Changes To Your Personal Information. We rely on You to update and correct Your personal information. Most of Our websites allow You to modify or delete Your account profile. Note that We may keep historical information in Our backup files as permitted by law. If Our websites do not permit You to update or correct certain information, contact Us at the address described below.
  3. Deletion Of Your Personal Information. Typically, We retain Your personal information for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. You may, however, request information about how long We keep a specific type of information, or request that We delete Your personal information by contacting Us at the address described below. If required by law, We will grant a request to delete information, but You should note that in many situations We must keep Your personal information to comply with Our legal obligations, resolve disputes, enforce Our agreements, or for another one of Our business purposes.
  4. Objection to Certain Processing. You may object to Our use or disclosure of Your personal information by contacting Us at the address described below.
  5. Promotional Emails. You may provide Us with Your email address for the purpose of allowing Us to send free newsletters, surveys, offers, and other promotional materials to You, as well as targeted offers from third parties. You can unsubscribe from promotional emails by following the instructions in e-mails that You receive. If You decide not to receive promotional emails, We may still send You service-related communications and communications pursuant to your Candidate Agreement.
  6. Revocation Of Consent. If You revoke Your consent for the processing of personal information, then We may no longer be able to provide You services. In some cases, We may limit or deny Your request to revoke consent if the law permits or requires Us to do so, or if We are unable to adequately verify Your identity. You may revoke consent to processing (where such processing is based upon consent) by contacting Us at the address described below.

How We Protect Personal Information.

No method of transmission over the Internet, or method of electronic storage, is fully secure. While We use commercially reasonable efforts to protect Your personal information from unauthorized access, use, or disclosure, We cannot absolutely guarantee the security of Your personal information. If legally required and/or permitted by law to inform You of a breach to Your personal information We may notify You electronically, in writing, or by telephone.

No method of transmission over the Internet, or method of electronic storage, is fully secure. While We use commercially reasonable efforts to protect Your personal information from unauthorized access, use, or disclosure, We cannot absolutely guarantee the security of Your personal information. If legally required and/or permitted by law to inform You of a breach to Your personal information We may notify You electronically, in writing, or by telephone.


The following additional information relates to Our privacy practices:

  • Transmission Of Information To Other Countries. We transmit information between and among Our affiliates. Therefore, Your information may be processed in a foreign country where privacy laws may be less stringent than the laws in Your country. Nonetheless, where possible We take steps to treat personal information using the same privacy principles applicable to the law of the country where We first received Your information. By submitting Your personal information to Us You agree to the transfer, storage, and processing of Your information in a country other than Your country of residence including, but not necessarily limited to, the United States. If You would like more information concerning Our attempts to apply the privacy principles applicable of the jurisdiction where data originates to that of another, You can contact Us using the contact information below.
  • Third Party Applications/Websites. We have no control over the privacy practices of websites or applications that We do not own.
  • Changes To This Privacy Policy. We may change Our privacy policy and practices over time. To the extent that Our policy materially changes, the policy that was in place at the time that You submitted personal information to Us will generally govern that information unless We receive Your consent to the new privacy policy.
  • Information for California Residents. California Civil Code 1798.115(c), 1798.130(a)(5)(c), 1798.130(c), and 1798.140 indicate that organizations should disclose whether certain categories of information are “sold” or transferred for an organization's “business purpose” as those terms are defined under California law. While a category may be marked, it does not necessarily mean that we have information in that category about You. For example, while We collect professional information from those who submit an application for membership or create an account with Us, We do not collect or transfer professional information of individuals that submit questions on Our website's “contact us” page. Nothing set forth below shall be construed to constitute an admission that AKYLADE or any of its affiliates are “businesses” under CCPA.
Category of Personal Information Is information collected by us? Is information transferred for valuable consideration? Is information transferred for business purposes?
Audio, electronic, visual, thermal, olfactory, or similar information X
Bank account number X
Biometric information X
Characteristics of protected classifications (e.g., age, sex, race, ethnicity, physical or mental handicap, etc.) X
Commercial information (e.g., products or services purchased, or other purchasing or consuming histories or tendencies) X
Credit card number X
Debit card number X
Driver's License Number / State ID X
Education X
Electronic network activity (e.g., browsing history) X
Email address X
Employment X
Employment history X
Geolocation data X
Health insurance information XXX
Identifiers (e.g., name or alias) X
Insurance Policy Number XXX
Medical information (e.g., for accommodations only) X
Online identifier (e.g. IP address) X
Other financial information X
Passport Number X
Physical Characteristics X
Postal address X
Signature X
Social Security Number XXX
Telephone Number X
Transaction information X

Please note that because this list is comprehensive it may refer to types of information that We share about people other than Yourself. If You would like more information concerning the categories of personal information (if any) please contact Us at We share with third parties or their affiliates to use for direct marketing, please submit a written request to Us

  • Information for other State Residents with newly enacted data protection regulations. AKYLADE regards the protection of Our customer, partner, and member data as a fundamental right and therefore treats that data with a high level of care. If You would like to exercise any of the data subject rights afforded to You, please visit
  • The European Union General Data Protection Regulation. The European Union General Data Protection Regulation (EU GDPR) provides broad privacy protections to individuals physically located in the European Economic Area (EEA) (data subject(s)). Under certain circumstances, the EU GDPR may apply to AKYLADE activities in the EEA, for example, when a candidate attends classes in the EEA. When subject to the EU GDPR, AKYLADE will comply with the regulation's core privacy principles. Under the EU GDPR, AKYLADE must have a lawful basis to process a data subject's personal data. Although there will be some instances where the processing of personal data will be pursuant to other lawful bases (e.g., processing necessary to protect the vital interests or safety of a data subject, processing related to legal action, etc.), the following lawful bases will apply to most AKYLADE data processing activities: Processing for the purposes of the legitimate interests pursued by AKYLADE or by a third party; Processing for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract; Processing for compliance with a legal obligation to which AKYLADE is subject; and Processing pursuant to the consent of a data subject for one or more specific purposes. Subject to all other applicable laws and regulations, including all laws of the United States and the State of Florida, where legally applicable, certain data subjects have the following rights under the EU GDPR: to access the personal data we maintain about you; to be provided with the information about how we process your personal data; to correct or modify your personal data; to have your personal data deleted; to object to or restrict how we process your personal data; to request your personal data to be transferred to a third party; and to file a complaint. Please be aware that under certain circumstances, the EU GDPR or other applicable laws may limit a data subject's exercise of the above rights. To exercise the above rights, data subjects should contact Please note that exercising these rights is not a guarantee of a requested outcome.
  • Do Not Track Disclosure. Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. Please note that We do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers. If you block cookies through your browser, you'll block cookies as noted above.

Contact Information.

If You have any questions, comments, or complaints concerning Our privacy practices please contact Us at the appropriate address below. We will attempt to respond to Your requests and to provide You with additional privacy-related information. Email us at: